02346cam a2200361 i 4500 650999770 TxAuBib 20180705120000.0 141114t20152005||||||||||||||||||||eng|u 9780310342564 paperback 0310342562 paperback (OCoLC)895728121 BTCTA eng rda BTCTA BDX DAD YDXCP OCLCF KAT OCLCQ LAKCL TxAuBib rda Cloud, Henry, author. Boundaries face to face. How to have that difficult conversation : gaining the skills for honest and meaningful communication / Dr. Henry Cloud ; Dr. John Townsend. Grand Rapids, Michigan : Zondervan, 2015. ©2005. 314 pages ; 21 cm. txt rdacontent n rdamedia nc rdacarrier "Formerly titled How to have that diffuclt conversation you've been avoiding.". "Formerly titled Boundaries face to face.". Includes small group discussion guide. Part I. Why you need to have that difficult conversation: The talk can change your life ; The benefits of a good conversation -- Part II. The essentials of a good conversation: Be emotionally present ; Be clear about "you" and "I" ; Clarify the problem ; Balance grace and truth ; Stay on task ; Use the formula, when you do "a," I feel "b" ; Affirm and validate ; Apologize for your part in the problem ; Avoid "shoulds" ; Be an agent for change ; Be specific ; Differentiate between forgiving and trusting -- Part III. Seeing how it's done: Telling people what you want ; Making someone aware of a problem ; Stopping a behavior ; Dealing with blame, counterattack and other problems -- Part IV. Getting yourself ready to have the conversation: Why you need to be ready ; How to get ready -- Part V. Having the difficult conversation with people in your life: With your spouse ; With someone you're dating ; With your child ; With your parent ; With adult children ; At work ; With people in authority. 20180705. Conflict management. Conversation. Interpersonal conflict. Townsend, John Sims, 1952-, author. LAKCL